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Owner Service Contact Centre

Support our owners with expert help, smart solutions, and a personal touch.

  • What we do

    Our Owner Services team play a key role in building strong relationships with our property owners. From guiding them through pricing and contracts to helping with account changes, advice to increase revenue, and day-to-day support, the team ensures every owner feels informed, valued, and in safe hands. 
    With thousands of conversations each week across phone, email and web message, no two days are ever the same.

  • Where we are

    We operate four main contact centre hubs in:

    • Denmark
    • United Kingdom
    • Spain
    • Croatia

    Owner Services has over 100 team members across Europe, supporting more than 10 languages!

  • Our aim

    Our aim is to delight our owners, every single day. 

    We're passionate about delivering a supportive experience for every single property owner. We keep an eye on key measures like contact response times - not just as targets, but as a reflection of the service we strive to provide. Each call, email or message is an opportunity to offer reassurance, build trust, and make a positive difference.

  • The team operates in a supportive environment, helping one another through tricky calls or complex situations that might benefit from a second opinion. Positive feedback from owners, whether from a call or email, doesn’t go unnoticed. The role is made more enjoyable by the camaraderie among the staff and the fantastic Team Leaders who provide support, encouragement, and recognition for hard work.

    Stacey

    Owner Service Specialist - Lowestoft, UK

Our open vacancies in Owner Services

All jobs
Connect for all opportunities in our Recruitment department

What to expect from a role in our Owner Service team

Aarhus office tour

Take a look at our office in Aarhus.

Meet Charlotte!

Spend a day with our Owner Service Team Leader in Lowestoft.

Lowestoft office tour

A guided tour of our contact centre in Lowestoft

Frequently Asked Questions

  • As a member of our Owner Services team, your day is centred around supporting property owners with a variety of queries ranging from calendar updates and pricing adjustments to booking details and guest reviews. You’ll manage these interactions across phone, email, and live chat, balancing efficiency with empathy to deliver a high standard of service to our owners. The role requires confident multitasking, accurate case handling, and collaboration with other teams when more complex issues arise. You’ll also play a key role in de-escalating sensitive situations, showing understanding and professionalism throughout. With a strong team spirit and incentives in the office, every day brings fresh challenges and the chance to make a real impact and feel great about it.

  • Yes, weekend work is a standard part of our Contact Centre roles, as we provide support to our owners seven days a week. You’ll be scheduled to work some weekends as part of your regular shift pattern.

    We also operate on most bank holidays. While you may be required to work on some of these days, we provide additional annual leave each year to compensate for this. Your full schedule, including weekend and holiday expectations, will be shared with you in advance.

  • At this time, our Contact Centre roles are fully on-site. We believe in-person collaboration allows us to provide the best support to our guests and maintain a strong team environment. While remote or hybrid options aren’t currently available, we ensure our on-site workspaces are comfortable, well-equipped, and supportive of your success.

  • Our interview process may vary slightly depending on the location. In some regions, the process might begin with a short screening call. In others, you may be invited directly to an interview.

    We sometimes host recruitment days or group interviews, while other times we conduct one-on-one interviews. Regardless of the format, the goal is always the same: to get to know you, understand your skills and experience, and give you a clear view of what it’s like to work with us.

    If you're shortlisted, we’ll provide full details of the next steps so you know exactly what to expect.

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