Owner Experience Specialist
Join our Owner Experience team in Lowestoft and become the voice of Awaze for our homeowners, building trusted relationships and helping them maximise the value of their holiday homes. Full-time, FTC
Your mission
As our new Owner Experience Specialist, your mission is to deliver an outstanding homeowner experience from day one. We are the first point of contact for all of our owners – providing guidance, resolving issues, and using insight and data to help them optimise performance and long-term success with Awaze.
What you'll be doing
Own and manage relationships with our portfolio of homeowners, being the first point of contact for any guidance they might need
Respond to and resolve queries via telephone, web message and email, delivering first contact resolution wherever possible
Analyse property performance data to identify opportunities to maximise revenue and improve results
Support owners with performance-related discussions in a professional and solutions-focused way
Collaborate with internal teams to ensure seamless service
Who we’re looking for
You’ll thrive in this role if you’re someone who enjoys solving problems and building meaningful relationships. You’re confident communicating with a wide range of stakeholders and comfortable balancing simple day-to-day queries with more complex commercial conversations.
We’re looking for someone who brings:
Strong problem-solving and analytical skills
Excellent written and verbal communication skills
A proactive, professional and relationship-driven approach
The ability to manage multiple priorities in a fast-paced environment
Bonus points if you have experience in the travel or holiday rentals industry (but don’t worry – we’ll provide full training on our processes and standards)
How you'll make an impact
Deliver a consistently high-quality experience that strengthens homeowner satisfaction and retention
Resolve queries efficiently and effectively, increasing first contact resolution
Identify and implement opportunities to improve property performance and owner revenue
Support onboarding and integration of new owners, ensuring a smooth and positive transition
Why you’ll want to work at Awaze
We offer a versatile position in a strong professional and social environment. You’ll join us at a pivotal time as we invest in our future growth, becoming part of a dynamic, fast-paced organisation with passionate colleagues who support each other to succeed.
We’re a people-first business – and we know that our success starts with our teams. Here’s a glimpse of what you’ll enjoy:
Generous discounts on holidays across our brands
Real opportunities to grow, learn, and shape your career – vertically or horizontally, across countries and responsibilities
A competitive salary and benefits package
About Awaze
Our mission is clear - to create amazing holidays with Europe’s widest choice of holiday homes.
With more than 110,000 properties across Europe, we are the largest managed vacation rentals business in the region. Our ambition is not only to be the biggest, but the best provider of holiday homes in Europe.
As travel continues to evolve, we are focused on what comes next. We will keep strengthening our relationships with guests and homeowners, continuously improving the way we work, and delivering strong performance. By making things simpler and smarter, we are building a business that is ready for what’s next - powered by proud, passionate and inclusive people.
Worth knowing
This is a full-time position, FTC for 6 months and based fully in our Lowestoft office (Trinity House, Riverside Road, NR33 0SW).
What’s next?
If this sounds like the right next step for you, hit “Apply” and follow the instructions to submit your application. We tailor our recruitment process to each role to give both you and our hiring teams the best possible chance to assess whether this could be the start of a successful collaboration. You’ll hear from us shortly after we’ve reviewed your application.
We’re committed to running an inclusive and accessible recruitment process. All applicants will receive equal consideration for employment, and if you have any specific requirements or adjustments needed for the interview, just let us know when you accept your invitation - we’re happy to accommodate.
- Department
- Recruitment
- Role
- Owner Experience Specialist
- Locations
- Lowestoft
Our Perks & Benefits
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🌴 Travel that inspires
All of our team members get exclusive travel discounts on over 100,000 properties across Europe - relax, recharge, and experience our product like a guest, gaining valuable insight along the way.
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🏆 Join a market leader
We are proud to be the leading managed vacation rental player in Europe. We operate well known brands with a strong heritage in over 25 countries and have more than 100,000 holiday accommodation choices.
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🌍 Other local benefits
Our benefits are adapted to each country we operate in, ensuring competitive, locally relevant support and perks wherever you're based.
What to expect from our hiring process
At Awaze, we know that applying for a new role is a big step - so we aim to make our hiring process as clear, respectful, and engaging as possible.
We believe hiring should be a two-way conversation. It’s just as much about you getting to know us, as it is about us learning more about you.
While the exact process can vary depending on the role, here’s what you can generally expect:
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1. Initial Conversation
We like to keep things relaxed, so we'll usually start with an informal call. This is a chance for us to get to know each other, learn about your background and interests, and give you a better sense of the role and Awaze as a whole.
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2. Interview Stage
If our initial conversation goes well, we will invite you for an interview. This stage will give us an opportunity to understand your skills and potential, and for you to explore whether Awaze, the culture and the role align with your ambitions.
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3. Additional Steps
Some roles may involve follow-up interviews, presentations or skills assessments. If that's the case, our team will talk you through every step, so you always know what to expect.